Our Sustainability Policy is the foundation of our approach. It sets out our intent, ethos and fundamental commitments across our operations. Click here to view.
As a locally owned and operated co-operative, our store owners, managers and wider team take their responsibilities seriously. Our people are the heart of our business, and we empower our people to grow, develop and make a real difference.
We are focussed on our own operations, ensuring that we are taking steps that will ensure our network and supply chain is operating sustainably. Being New Zealand’s largest home improvement and garden retailer, we also recognise we have a responsibility to support Kiwis as they tackle improvements that make their homes and lifestyles healthier and more sustainable.
Our approach to delivering on these commitments and responsibilities is set out in our Sustainability Charter.
Our Customers and Communities
Enable future generations to thrive
Our stores are locally owned and operated and have deep roots in their communities, eager to make a positive contribution towards their success: socially, environmentally and economically. They get behind loads of initiatives supporting local schools, clubs, charities and projects that make our communities even better places to live, work and play. Find out more.
We strive to provide the right products and advice to help kiwi create healthy and sustainable homes and lifestyles. From products that create a warm, dry, safe and energy efficient home, to in-depth guidance that helps you tackle these improvement projects yourself, we have the solutions to help you live more sustainably.
Our Stores and Support Centre
Do the right things in our backyard
As a business with a large footprint, we know through focussed sustainability programmes that our network of stores across the country can operate more sustainably and efficiently.
Our Support Centre in Albany annually achieves a 5 Star NABERZ Rating, a high standard of environmental performance. Across the network, stores are taking action to operate more efficiently, including fitting solar panels, using Building Management Systems, installing clear light panels, retrofitting LED lighting, and engaging in local recycling initiatives.
In 2020 we have formalised a programme to reduce our carbon footprint through our use of energy, fossil fuels, water, and our production of waste.
Be an employer of choice
Our people are the heart of our business. Across our 84 stores, the Mitre 10 co-operative employs over 6,000 great people from the North to the South Island. We are passionate about providing opportunities for our people to grow, develop and make a difference.
Whether they are in the garden centre, inwards goods, trade or at our support centre, their passion, drive and dedication to our customers is the reason Mitre 10 continues to be named a trusted and much-loved brand.
We are proud to be the first retail company in New Zealand to offer a full set of retail qualifications from level 2 Certificate in Retail to a level 5 Diploma in Business. Our learning and development programmes support long-term careers in retail, from entry right through to store management. The programme is supported by Service IQ.
Health, safety and wellbeing is important to us, and we strive to keep our people and customers safe and healthy. We have Health and Safety representatives at each location to actively manage hazards, risks, and work towards providing an accident-free environment.
Our Sourcing and Suppliers
Drive social and environmental practices in our supply chain
We know it’s important that our customers have confidence in the products we provide them. So, we strive to source our products to the highest ethical and environmental standards, and we work with our suppliers to provide product choices which are sustainable.
As a member of the New Zealand Imported Timber Trade Group (NZITTG), we are committed to sourcing 100% of the tropical timber and finished goods we import from sustainably managed, FSC- or PEFC-certified sources. View our Timber and Wood Finished Goods Procurement Policy here.
Our Sustainable Packaging Guidelines Policy 2025, introduced in 2020, provides a framework for reducing product packaging and waste. It requires suppliers to eliminate unnecessary packaging and ensure that any remaining is refillable, home compostable or fully recyclable here in NZ.