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Mitre 10 (New Zealand) Terms and Conditions

Basically we're a down to earth bunch and you can trust us to do the right thing, but just to keep everything above board, here's the official T & C's.

Click to view Mitre 10 Club Terms & Conditions


These terms are to be read in conjunction with our Secure Shopping, Privacy, Payment, Delivery and No Hassle Returns and Collect in Store pages as found on our Mitre 10 (New Zealand) Limited's website.

Mitre 10 (New Zealand) Limited ("Mitre 10") owns and operates this site, and is located at 67 Corinthian Drive, Albany, Auckland 0632. If you wish to get in touch, please contact us via this customer care form and let us know how we can help you.

  1. Acceptance of Terms

    When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.

  2. Contract, Payment and Delivery all within New Zealand

    Orders will only be accepted by Mitre 10 (New Zealand) Ltd in Auckland, New Zealand and payment is to be made in New Zealand currency. Any contract arising from this site is governed by the laws of New Zealand. Mitre 10 will deliver goods only within New Zealand.

  3. Product Availability

    Product may be added to or removed from the site from time to time. From time to time products described on the site may not be available. While Mitre 10 does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.

  4. Use of Cookies

    Some pages on this site use "cookies" which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customisation the next time you visit us. You should note that cookies cannot read data on your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you do not accept cookies, some pages may not function fully and you may not be able to access certain information on the site.

  5. Orders, Price and Payment

    Products may be ordered by following the instructions on the catalogue pages of this site. All prices quoted include Goods and Services Tax. Prices may increase or decrease from time to time.

    You must pay by credit, debit or with a Mitre 10 Gift Card. Visa and Mastercard are accepted for all transactions, but depending on the Mitre 10 store which fulfils your online order, Diner, American Express and/or Union Pay cards may also be accepted.

    Your card details are delivered immediately to a secure ecommerce server and our bank immediately debits your card for the cost of the items ordered and of delivery. If Mitre 10 is unable to deliver any items, your credit or debit card will be credited with the full cost and delivery charge for that item debited when the order was placed.

  6. Order Fulfilment

    Delivery charges within mainland North Island and South Island will be calculated for each order and shown as a separate item before you chose to enter your payment details and send the order to be processed. Delivery will be by courier or by any delivery service as chosen by Mitre 10.

    For delivery to an offshore island of New Zealand please enter the details of the shipping agent at the pick-up point on the mainland at which it would be convenient for you to have the order delivered to. Mitre 10's responsibility for product shall cease on delivery of the order to your nominated shipping agent.

  7. Collect in Store

    Orders must be collected within 14 days from the date you are notified by email that your Order is ready for collection. If your Order is not collected within this time, your order will be cancelled. The relevant Collection Store may then allocate those Goods to another customer and your refund will be credited to the card you used for your Order, less any administration fee payable.

    You acknowledge that we may record the details of any identification provided in relation to collection of products.

    When you order an online e-Gift Card from Mitre 10, we’ll ask you to enter the email address of the person you want to receive the eGift Card. Once you’ve done that, follow the simple steps to complete the order and once completed your eGift-Card will be on its way to their inbox. They should receive it within minutes! Job done!

  8. Offer and Acceptance of Order

    When you place an order with us, you are making an offer to buy goods. This occurs when you place your order on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order, including entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order.

    We will take payment from you when we accept your order.

  9. Order Status and Notification

    We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

    We may communicate with you regarding your account and orders using your email address, phone number (including text message) and other forms of communications that may reasonably become available to us.

  10. Airpoints™

    We’re proud to be a member of the Air New Zealand  Airpoints™ programme.  More information about the Airpoints program is available here, including the terms, conditions and exclusions that apply when you earn  Airpoints™ with Mitre 10 or use your  Airpoints™  Dollars to buy goods and services from Mitre 10.

  11. Risk

    Goods are at our risk until delivered to you, or in the case of an offshore island address, until delivered to your shipping agent. We may deliver each item ordered separately if we choose for supply or other reasons. If this is the case you will not incur any extra delivery cost.

  12. Cancellation and Product Return

    You may cancel this order without charge at any time up to the dispatch of goods to your address. Any charge to your credit card will be credited.

    You may cancel this order if the goods have already been dispatched, but not received at your address. Mitre 10 will credit your credit card for a sum equal to the cost of the product excluding handling and delivery costs, once the product has been received by us.

    Please check our No Hassles Returns Policy.

    While we try to ensure that the price and description of goods or services is accurate, if there is an error with the listing a product on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

    Our right to cancel orders applies to orders that have been accepted.

  13. Disclaimer. Limitation of Liability and Indemnity

    To the extent permitted by law, we exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:

    1. Errors, mistakes or inaccuracies on the website;

    2. You acting, or failing to act, on any information contained on or referred to on the website or any linked website;

    3. Personal injury or property damage of any kind resulting from your access or use of the website;

    4. Any unauthorised access to or use of the websites secure servers;

    5. Any interruption or cessation of transmission to or from the website;

  14. Routine Security Checks

    Mitre 10 reserves the right to contact the purchaser of an order to confirm the validity of delivery details supplied and we will perform security checks on any orders that raise a security alert based on purchase type or level. Mitre 10 reserves the right to cancel and refund any order that appears to be fraudulent.



Mitre 10 Club terms and conditions

These terms and conditions, together with the Mitre 10 Privacy Policy, (together the “Terms”), relate to your membership of the Mitre 10 Club.

Becoming a Member of Mitre 10 Club

You can become a member of Mitre 10 Club when you sign up online at You must register your details with us, including your name and email address.

Once you have signed up to Mitre 10 Club you will receive an email to activate your membership that will be sent to your nominated email address immediately upon signing up at You must click on this link in order to activate your membership and complete your sign up into Mitre 10 Club.

If you have not clicked on the link within the ‘activation email’ within 31 days, then ALL membership benefits will cease.

An email address may only be used once when signing up at 

By becoming a member you agree to be bound by these terms. If you do not agree to these terms you cannot become a member of Mitre 10 Club.

Mitre 10 reserves the right to refuse any application for membership for any reason. We may remove a member at any time where a member appears to have breached the Terms or behaved in an inappropriate, misleading or abusive manner.

How to become eligible for Mitre 10 Club special pricing offers

To be eligible to receive Mitre 10 Club, Club prices and deals you must have signed up to the Mitre 10 Club and completed sign up to Mitre 10 Club via the activation email.

Once you have joined Mitre 10 Club you will be entitled to the respective club prices on selected products. Special pricing offers will be valid for an advertised period (the ‘promotion’) or while stocks last. To receive your special pricing offers you must either sign in online when shopping at, scan your barcode in-store, or tell the POS operator in-store your name, email address or phone number attached to your Mitre 10 Club membership. If you have added an Airpoints card number to your Mitre 10 Club online profile you can also present the Airpoints card at the time of purchase to access any Mitre 10 Club pricing and/or deals.

How to become eligible for Mitre 10 Club 'Scan & Win' monthly prize draw

Once you have:

  1. Joined the Club; and
  2. Registered a valid Airpoints™ number or phone number; and
  3. Become a 'full' member;

you will be eligible to participate in the Scan & Win monthly prize draw.

Entry to the prize draw is automatic when an eligible club member purchases any product from a Mitre 10 or Mitre 10 MEGA store AND scans their Airpoints card registered to a Mitre 10 Club profile OR identifies themself as a Club Member via name, email address, phone number or scans their Club barcode in the same transaction in the relevant month of the prize draw. The opening and closing dates of each prize draw will be 00.01am on 1st of the month to 11.59pm on the last day of the month (“Draw Period”). Entry excludes Mitre 10 employees.

All entrants go in the draw to win one (1) of two (2) Prizes.  The Prize is one (1) $1000 Mitre 10 Gift Card.  The Mitre 10 Gift Card will be sent to the Winner and the gift card terms and conditions found in apply to the use of the card.

One entry per customer per month only.

Winners will be drawn from all eligible entries by 15th of the following month. If Mitre 10 is unable to contact the winner within 20 working days from the prize draw, then a new winner will be drawn. The new winner is subject to these Terms and Conditions.

Mitre 10 (New Zealand) Limited is the Promoter and reserves the right to amend or vary these terms and conditions at any time and from time to time.

How to cancel your Membership of the Mitre 10 Club

You may cancel your membership at any time by logging in at and opting out of the respective Mitre 10 Club. On cancellation of your membership you will cease to be entitled to any Mitre 10 Club benefits.

Keeping your membership details up to date

You must keep us informed of any changes to your personal or membership details. You can update your membership details at any time by logging in at Mitre 10 will not be responsible for any loss of benefits resulting from details being out of date or inaccurate.

Cancellation of the Mitre 10 Club

We reserve the right to terminate the Mitre 10 Club or vary these terms, including varying or terminating the special pricing offers at any time. If we terminate the Mitre 10 Club or change these terms we shall take all reasonable and appropriate steps to make you aware of such termination or changes. If we change these terms and you do not agree to the terms as amended, you are free to cancel your Mitre 10 Club membership in the manner referred to above.

New Zealand Law

These terms are governed by New Zealand Law.