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Mitre 10 (New Zealand) Terms and Conditions

Basically we’re a down to earth bunch and you can trust us to do the right thing, but just to keep everything above board, here’s the official T & C’s.

The Mitre 10 (New Zealand) terms and conditions will be updated with effect from 1 November. To view our updated terms and conditions, please click here.


These terms are to be read in conjunction with our Secure Shopping, Privacy (September 2015), Payment, Delivery and No Hassle Returns and Collect in Store pages as found on our Mitre 10 (New Zealand) Limited’s website.

Mitre 10 New Zealand Ltd owns and operates this site, and is located at 46 View Road, Wairau Valley, Auckland 0627. Telephone (09) 443 9900.

  1. Acceptance of Terms

    When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.

  2. Contract, Payment and Delivery all within New Zealand

    Orders will only be accepted by Mitre 10 (New Zealand) Ltd in Auckland, New Zealand and payment is to be made in New Zealand currency. Any contract arising from this site is governed by the laws of New Zealand. Mitre 10 will deliver goods only within New Zealand.

  3. Product Availability

    Product may be added to or removed from the site from time to time. From time to time products described on the site may not be available. While Mitre 10 does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.

  4. Use of Cookies

    Some pages on this site use "cookies" which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customisation the next time you visit us. You should note that cookies cannot read data on your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you do not accept cookies, some pages may not function fully and you may not be able to access certain information on the site.

  5. Orders, Price and Payment

    Products may be ordered by following the instructions on the catalogue pages of this site. All prices quoted include Goods and Services Tax. Prices may increase or decrease from time to time.

    You must pay by credit or debit card. Your card details are delivered immediately to a secure ecommerce server and our bank immediately debits your card for the cost of the items ordered and of delivery. If Mitre 10 is unable to deliver any items, your card will be credited with the full cost and delivery charge for that item debited when the order was placed.

  6. Order Fulfilment

    Delivery charges within mainland North Island and South Island will be calculated for each order and shown as a separate item before you chose to enter your payment details and send the order to be processed. Delivery will be by courier or by any delivery service as chosen by Mitre 10.

    For delivery to an offshore island of New Zealand please enter the details of the shipping agent at the pick-up point on the mainland at which it would be convenient for you to have the order delivered to. Mitre 10's responsibility for product shall cease on delivery of the order to your nominated shipping agent.

    Collect in Store Orders must be collected within 14 days from the date you are notified by email that your Order is ready for collection. If your Order is not collected within this time, your order will be cancelled. The relevant Collection Store may then allocate those Goods to another customer and your refund will be credited to the card you used for your Order, less any administration fee payable.

    You acknowledge that we may record the details of any identification provided in relation to collection of products.

  7. Title and Risk

    Your order is not binding until accepted by Mitre 10 (New Zealand) Ltd.

    Goods are at our risk until delivered to you, or in the case of an offshore island address, until delivered to your shipping agent. We may deliver each item ordered separately if we choose for supply or other reasons. If this is the case you will not incur any extra delivery cost.

  8. Cancellation and Product Return

    You may cancel this order without charge at any time up to the dispatch of goods to your address. Any charge to your credit card will be credited.

    You may cancel this order if the goods have already been dispatched, but not received at your address. Mitre 10 will credit your credit card for a sum equal to the cost of the product excluding handling and delivery costs, once the product has been received by us.

    Please check our No Hassles Returns Policy.

  9. Disclaimer and Indemnity

    To the extent permitted by law, we exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:

    1. Errors, mistakes or inaccuracies on the website;
    2. You acting, or failing to act, on any information contained on or referred to on the website or any linked website;
    3. Personal injury or property damage of any kind resulting from your access or use of the website;
    4. Any unauthorised access to or use of the websites secure servers;
    5. Any interruption or cessation of transmission to or from the website;
  10. Warranties

    Mitre 10 gives no express guarantees unless they are in writing. Unless the goods are acquired for business purposes, Mitre 10 will repair or replace any goods which fail to comply with any guarantee contained in the Consumer Guarantees Act 1993. Nothing on this site is to be construed as a recommendation to use any particular product.

  11. Limitation of Liability

    Mitre 10 is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use, or the inability to use, the material on this site. This includes but is not limited to the loss of data or loss of profit, even if Mitre 10 was advised of the possibility of such damages.

  12. Routine Security Checks

    Mitre 10 reserves the right to contact the purchaser of an order to confirm the validity of delivery details supplied and we will perform security checks on any orders that raise a security alert based on purchase type or level. Mitre 10 reserves the right to cancel and refund any order that appears to be fraudulent.