Trust means a lot to us at Mitre 10. Generations of Kiwi have shopped at and trusted Mitre 10 and we want that to continue into the future. We’re committed to treating personal information with care and respect.
Most of the personal information we collect about you is provided by you directly during your interactions with us at our stores or on our website, www.mitre10.co.nz, including when you become a member of our loyalty programmes or other loyalty programmes we’re a part of.
We always take care to ensure that we only collect personal information needed to provide our services and help run our business. The types of personal information we may collect include:
In certain circumstances, we may also collect personal information about you from third parties.
We’ll only do this if you’ve been told first, where permitted by law or where you have authorised another agency to share that information. It is important that you read the privacy policies for all agencies you deal with, as you may be permitting the sharing of personal information with us when using those services.
In particular, we may collect personal information about you in the following ways:
We primarily use the personal information we collect about you to ensure that you receive the best products and services from us. We want to add value to your DIY experience, and your personal information helps us to make sure we get this right.
We may use your personal information for the following purposes:
We may also use your personal information for other purposes, either after notifying you at the time of collection or where those uses are otherwise permitted by law.
Sometimes, we need to disclose personal information to third parties in order to carry on our business.
We may also disclose your personal information to:
From time to time, we will send you offers of products and services because we want to make sure you’re getting the best out of us.
But, we know that sometimes you might not want to hear from us in this way. We respect that. You can opt out of receiving offers from us at any time. To do so, sign in to www.mitre10.co.nz and change your preferences or use the unsubscribe function in our promotional emails. For offers from your local store, contact them in-store.
You can also opt out of receiving offers from Air New Zealand. To contact Air New Zealand for this purpose, please refer to Air New Zealand’s privacy statement on the Air New Zealand website.
The personal information we collect about you is held by Mitre 10 NZ, our stores and by our trusted data storage providers (which may include storage in ‘cloud’ facilities).
We take all reasonable steps to ensure that the personal information we hold is protected against loss, unauthorised use, access or disclosure and any other misuse, and we require our trusted service providers to do the same, even where they may store or process personal information overseas. However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no electronic transmission or storage can ever be guaranteed secure.
Where our stores operate CCTV or Body Worn Camera systems, they ensure that access to CCTV footage or Body Worn Camera recordings is limited to staff who have a legitimate purpose to view and use it.
We retain your personal information only for as long as we need it and we destroy the information we no longer need in a secure manner. CCTV footage and Body Worn Camera recordings are automatically deleted on a regular cycle, though in some cases it may be retained for longer where necessary to investigate an incident or assist the Police to investigate an offence.
If you’re an Airpoints™ member, your personal information may also be held by Air New Zealand or its contractors. To find out more about Air New Zealand’s privacy practices, please refer to Air New Zealand’s privacy statement on the Air New Zealand website.
You have the right to request a copy of any personal information Mitre 10 holds about you, or to ask us to correct it if you believe it is inaccurate.
To make a request about your personal information, email us at [email protected] or write to us at Privacy Officer, Mitre 10 (New Zealand) Ltd, Private Bag 102925, North Shore, Auckland 0745.
If you believe that your local store holds personal information about you – such as CCTV footage or Body Worn Camera recordings – then you can contact your local store to request it.
If you’re an Airpoints™ member, you can also request a copy of the personal information Air New Zealand holds about you as part of this programme. To contact Air New Zealand for this purpose, please refer to Air New Zealand’s privacy statement on the Air New Zealand website.
Our website may contain links to other websites for your convenience and information. These websites may be operated by businesses not affiliated with us. Linked websites may have their own privacy statement, which we suggest you review if you visit them.
We are not responsible for the content of any websites that we do not control, any use of those websites or the privacy practices of those businesses.
We want our advertising and information on our websites and related services to be relevant and interesting.
Cookies are necessary to protect your privacy while disclosing your address details and while logging in and allow us to provide an optimal experience when using our website. Please note if you choose not to allow cookies, you may not be able to access all the services on our website.
We also promote our products and services using technology partners, such as Google Remarketing, as a method of targeting our advertising based on how you interact with our website. This means that you may see ads from us when you visit other websites. You can opt out of Google's, and our, use of these cookies by visiting Google's Ads Preferences Manager. View Google's advertising privacy policies.
In the unlikely event that you become aware of a potential data breach involving Mitre 10, please let us know so we can fix it as quickly as possible. Please contact our Privacy Officer by emailing [email protected].
Where we have refused a request for access to, or correction of, personal information or where you have any other concerns about the way we have handled your personal information, you have the right to make a complaint.
In the first instance, please let us know about your concerns by contacting our national Privacy Officer using the contact details set out above. We’ll do everything we can to put the matter right, but if we can’t resolve your complaint for you, then you have the right to make a complaint to the Office of the Privacy Commissioner by:
Last updated: November 2023