Click & Collect
Due to changes in our stores as a result of COVID-19, we are no longer able to guarantee a 1-hour click & collect service. We have removed the 1-hour click & collect option until further notice. We will update our website when this service becomes available again. Thank you for your understanding.
Buy online and collect your order in store, with our 3 convenient Click & Collect options.
Enjoy the flexibility of shopping from the comfort of home with the confidence of knowing that the product you need will be in store ready, when you swing by to collect it. Our completely free Click & Collect service is available at Mitre 10 MEGA and selected Mitre 10 Online Fulfilment Stores.
Choose from 3 convenient Click & Collect options; 1 hour*, Same Day* or choose a day that suits in the next 5 days.
How does it work?
Select the product you want to buy and choose Click & Collect at your local Mitre 10 MEGA or selected Mitre 10* store.
Let us know your preferred collection day and time, and complete your order with no additional charges applied.
We'll expect to see you on the nominated day and time, but if we get your order ready earlier we'll email and let you know.
Grab your ID and order confirmation email, head in to your selected store and see our friendly team at the Customer Service desk to collect your order.
What else do I need to know?
- *1 hour Click & Collect orders can be placed up to an hour before your nominated store closes for the day. If your order is placed in the last hour of the day it will be ready 1 hour after the store opens the following day.
- *Same Day Click & Collect orders must be placed before 1pm. You will be notified by email when your order is ready to collect.
- Some items may take slightly longer to pick due to size, or storage location. If there is a delay with your order, the store will contact you by email or on the phone number provided at checkout.
- Please take a personal ID and ideally a copy of your Click & Collect order confirmation email with you to the store. You can show the team your email confirmation on a smartphone if you prefer.
- Click & Collect is currently available at Mitre 10 MEGA and selected Mitre 10 Online Fulfilment Stores during the stores opening hours, and is not available for all products.
- Please check your emails after placing an order for Click & Collect. We will firstly confirm your order and then soon after you will receive a Click & Collect notification that your order is ready to be picked up.
- Click & Collect is valid only at the specific store selected by you when placing your order, during the store's normal operating hours and only for orders confirmed via Click & Collect Order Notification email.