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14 May 2020: All Mitre 10 and Mitre 10 MEGA stores are now open to the public, with safety protocols in place in line with the Government’s COVID-19 Level 2 action plan. Learn More


Click & Collect

Due to changes in our stores as a result of COVID-19, we are no longer able to offer a 1-hour or same day click & collect service. We have removed these options until further notice and currently offer half hour pick-up windows throughout the day which you can select during the checkout process.

We will update our website when this service becomes available again. Thank you for your understanding.

Buy online and collect your order in store

Shop from the safety and comfort of home with the confidence of knowing that the product you need will be in store ready for collection. Our completely free Click & Collect service is available at Mitre 10 MEGA and selected Mitre 10 Online Fulfilment Stores.

How does it work?

Click and Collect select product

Step 1

Select the product you want to buy and choose Click & Collect at your local Mitre 10 MEGA or selected Mitre 10* store.


Click and Collect Choose collection day and time

Step 2

Let us know your preferred collection day and time.You will be able to select from the available half hour pick-up windows in the next 7 days. Complete your order with no additional charges applied. 


Click and Collect receive your order conformation

Step 3

We'll send you an email to confirm you order has been received and we're getting it ready. We'll expect to see you on the nominated day and time. 

click & collect pick-up order at store

Step 4

Grab your ID and order confirmation email (you can show us this on your smartphone if you prefer), head in to your selected store and see our friendly team at the Customer Service desk to collect your order.

What else do I need to know?

  • *1 hour & Same Day Click & Collect services are not available during Level 2.
  • Our Click & Collect service is running on strict half hour time slots. You will be able to select from available slots on your chosen day during the checkout process.
  • Some items may take slightly longer to pick due to size, or storage location. If there is a delay with your order, the store will contact you by email or on the phone number provided at checkout.
  • Please take a personal ID and ideally a copy of your Click & Collect order confirmation email with you to the store. You can safely confirm your order number with our team from your email confirmation on a smartphone if you prefer.
  • Please make sure that you follow the instructions of our staff carefully so that we can do your best to ensure your safety.  
  • Click & Collect is valid only at the specific store selected by you when placing your order, during the half hour window selected. To ensure that we can process your order safely and efficiently, please ensure that you arrive at the store on time. If you are not able to pick up your order during the half hour window, you will need to contact the store by email to arrange a new collection time.
  • Click & Collect is currently available at Mitre 10 MEGA and selected Mitre 10 Online Fulfilment Stores during the stores opening hours, and is not available for all products.