Delivery & Returns
Here at Mitre 10 we offer a quick, safe and affordable set of options for delivering your online purchase to your home, office or wherever your DIY project is taking place. Plus if you’re not satisfied with your purchase, simply read the No Hassle Returns information below to find out how to return it to us.
|Your delivery address||Order type||Delivery charge|
|Metro areas||Parcel orders under 25kg^||$7.50|
|Gift card only orders||$3.50|
|Rural areas*||Parcel orders under 25kg^||$12.50|
|Gift card only orders||$8.50|
^ Orders may incur a surcharge because of size, weight or special handling - this is required to make sure your order reaches you safely. Alternatively the store may contact you to make other delivery arrangements.
If multiple items are ordered, we may deliver items separately. If this is the case you will not incur any extra delivery cost.
* For parcel orders, rural delivery addresses are as defined by New Zealand Post address data.
We aim to deliver your order within 3 to 5 working days to most areas. Delivery to rural addresses and the lower South Island may take up to 10 days. On the rare occasion that there’s a delay or stock issue we’ll let you know right away.
Large Item Delivery
|Your delivery address||Order type||Delivery charge|
|Under 30km from the closest participating store*||Medium item orders||$49|
|Large bulky item orders||$79|
|Between 30-100km from the closest store*||Medium item orders||$89|
|Large bulky item orders||$139|
* For medium and large bulky orders, delivery is based on the distance of your delivery address to the closest Mitre 10 MEGA or selected Mitre 10 store. Partipating Mitre 10 stores include Crofton Downs, Wanaka, Papamoa, Te Puke, Waihi and Waiuku.
In the case where the address you have provided is outside of our delivery zones. We can still get your order to you, but there may be an additional charge.
Once you've placed your order our team will be in contact with you to arrange a delivery time and any special delivery instructions. We'll aim to deliver your order within 3 to 7 working days to most areas. Delivery to rural addresses and the lower South Island can take up to 10 days.
Our Home Delivery option is available within New Zealand and to physical addresses only. Our couriers cannot deliver to PO Box addresses as we require a signature on delivery. This helps us to ensure your product arrives safely.
For delivery to any commercial address, please supply the name of the business in the delivery address details of your order. We find that couriers will not deliver to a commercial address if the business name is not supplied.
For delivery to an offshore island of New Zealand we will supply goods to a shipping agent on the mainland. Please enter the details of the shipping agent at the pick-up point of your choice on the mainland. You will need to make your own arrangements with the shipping agent to deliver to your home or to collect goods from the agent on the island.
Requests for a special order or online quotes will be responded to within 1 to 2 working days and we will let you know then the likely timeframe for supply and delivery.
No Hassle Returns
We are happy to exchange or refund any unopened and unused, non-customised items returned to us in their original condition and packaging, including all accessories and the invoice or delivery docket, within 28 days. Customised products, which include products cut, made-to-measure, special order or mixed to specific requirements, cannot be refunded or exchanged. Clearance items or products purchased during Clearance events in our stores, cannot be returned or exchanged.
It’s always easiest to return your product to the store you got it from, but you can return it to any Mitre 10 store. If you prefer to courier your product back to us, just check your invoice to see which store dispatched your order and that’s where you send it back to.
We will refund to your original payment method where possible or, if you prefer, we can issue you a Mitre 10 gift card for the sum equal to the cost of the product excluding handling and any delivery or returns costs.
For products returned as part of the Airpoints redemption pilot at the Albany, Browns Bay, Glenfield, Warkworth and Whangaparaoa stores, if you choose to have your purchase refunded (in part or full), we’ll refund you in the same proportion of Airpoints Dollars and other payment types that were used for the original payment.
If a problem occurs with a product purchased from Mitre 10, bring it back to us with your proof of purchase. We will either repair, replace or provide you with a refund, as set out in the Consumer Guarantees Act.
Cancelling Your Order
If you wish to cancel your order you will need to contact the Mitre 10 store that is processing your order. Please check the order confirmation email sent to you after submitting your order for detail of which Mitre 10 store is processing your order. We cannot guarantee that it will be possible to cancel your order as it may have already been processed.
If we are able to cancel your order prior to dispatch, any charge to your credit or debit card will be refunded. Our No Hassle Returns policy will apply in this instance.