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COVID-19 Alert Level Update

As New Zealand is currently operating split Alert Levels, different protocols apply in different regions.

If you are in a Level 2 area, please see Alert Level 2 Update below.

If you are in a Level 3 - Step 2 area, please see Alert Level 3 - Step 2 Update below.

 

COVID-19 Level 2 Update 

All Mitre 10 and Mitre 10 MEGA stores in Alert Level 2 areas are open to the public with COVID-19 safety protocols in place. Please use the NZ COVID Tracer App to scan the store’s QR code or use the paper registration form on arrival, wear a face mask and maintain a physical distance of 2m from other shoppers and store team members. 

 

What you can expect while shopping in our stores in Alert Level 2:

All Mitre 10 stores are displaying NZ COVID Tracer QR codes at store entrances to assist with contact tracing.  Paper sign-in registers will be available for those unable to use QR codes.  

In line with the Government’s position, it is mandatory to use a face covering that covers your mouth and nose while in-store or waiting to enter if a queue is in operation. If you are exempt from the Government’s face mask requirements, please bring evidence of that exemption.  Mitre 10 reserves the right to refuse entry if these requirements are not met.

Queue management and signage will be in place to ensure 2m physical distancing is maintained. 

Hand sanitiser stations will be positioned at the entry and throughout the store for your use. 

Sneeze guards will be in place at all checkouts. 

There will be increased cleaning in-store and for equipment such as counters, trolleys and baskets. 

If you need help, team members will be happy to assist you. Please remember to keep a 2m distance. 

Please phone or email your local store to book appointments with our Showroom consultants to avoid high numbers of people congregating in one place. 

Quantity limits may apply to some products such as personal protective equipment to ensure as many people as possible can access these products. 

Our Price Guarantee will apply instore at Alert Level 2. For more click here

Playgrounds and Community BBQs will remain closed until further notice. 

Cafes in our stores can open at Alert Level 2 with customers required to be seated, separated by distance and served at the table. 

 

What we ask of customers shopping in store in Alert Level 2:

Please be kind and patient – you may need to wait a little longer to enter and to pay for your purchases.  

Please download the NZ COVID Tracer App and check-in on arrival at the store. If you don’t have the app, please complete the paper form at the entrance. 

Please wear a mask inside our stores and while waiting to enter if a queue is in operation. If you are exempt from the Government’s face mask requirements, please bring evidence of that exemption.

Please ensure you keep a 2m physical distance from our team members and other customers. Please follow directions from team members or signage around the store to assist with this.  

Come prepared with a shopping list to help you get around the store faster 

Please make payment by contactless card if possible.

Where possible, shop alone to help everyone keep appropriate physical distancing.

 

Trade

Stores are open with physical distancing and safety protocols in place. 

 

COVID-19 Level 3 - Step 2 Update 

All Mitre 10 and Mitre 10 MEGA stores in Alert Level 3 - Step 2 areas are open to the public with COVID-19 safety protocols in place. Please use the NZ COVID Tracer App to scan the store’s QR code or use the paper registration form on arrival, wear a face mask and maintain a physical distance of 2m from other shoppers and store team members. 

 

What you can expect while shopping in our stores in Alert Level 3 - Step 2:

All Mitre 10 stores are displaying NZ COVID Tracer QR codes at store entrances to assist with contact tracing.  Paper sign-in registers will be available for those unable to use QR codes.  

In line with the Government’s position, it is mandatory to use a face covering that covers your mouth and nose while in-store or waiting to enter if a queue is in operation. If you are exempt from the Government’s face mask requirements, please bring evidence of that exemption.  Mitre 10 reserves the right to refuse entry if these requirements are not met.

Queue management and signage will be in place to ensure 2m physical distancing is maintained. 

Hand sanitiser stations will be positioned at the entry and throughout the store for your use. 

Sneeze guards will be in place at all checkouts. 

There will be increased cleaning in-store and for equipment such as counters, trolleys and baskets. 

If you need help, team members will be happy to assist you. Please remember to keep a 2m distance. 

Please phone or email your local store to book appointments with our Showroom consultants to avoid high numbers of people congregating in one place. 

Quantity limits may apply to some products such as personal protective equipment to ensure as many people as possible can access these products. 

Our Price Guarantee will apply instore at Alert Level 3 - Step 2. For more click here

Playgrounds and Community BBQs will remain closed until further notice. 

 

What we ask of customers shopping in store in Alert Level 3 - Step 2:

Please be kind and patient – you may need to wait a little longer to enter and to pay for your purchases.  

Please download the NZ COVID Tracer App and check-in on arrival at the store. If you don’t have the app, please complete the paper form at the entrance. 

Please wear a mask inside our stores and while waiting to enter if a queue is in operation. If you are exempt from the Government’s face mask requirements, please bring evidence of that exemption.

Please ensure you keep a 2m physical distance from our team members and other customers. Please follow directions from team members or signage around the store to assist with this.  

Come prepared with a shopping list to help you get around the store faster 

Please make payment by contactless card if possible.

Where possible, shop alone to help everyone keep appropriate physical distancing.

 

Trade

Stores are open with physical distancing and safety protocols in place.