Changes to all Mitre 10 customer accounts

See our tips for adding your digital ID to your phone’s home screen (PDF).

Steps vary depending on your phone model and operating system.

If you need help, our teams in-store can give you a hand to get it sorted.

Yes. If you prefer to use a physical card with a PIN, you can request one from our teams in-store or by emailing [email protected].

You can submit a remittance advice through:

• the new Trade website
• your accounting system (e.g. MYOB, Xero)
• Email [email protected] with the remittance advice details in the body of the email or attached as a document or spreadsheet.

This lets us know your payment is on the way and helps us match your remittance advice with your payment, update your account summary and outstanding balance.

1. Go to My account / My company / Account summaries, select a unit then select the invoice(s) that you are paying.
2. Click the Submit remittance advice button, enter the payment amount and then select Submit remittance advice.

XERO

1. Find and open a fully or partly paid bill.
2. Click the Payment link.
3. If the payment is for an individual bill, click Options, then select Send Remittance.
4. Enter or edit information in the Send remittance advice window.
5. Click Send.
6. Alternatively, you can record the payment on the bill itself or use the Batch Payment feature.

MYOB

1. Create a payment to us.
2. Check that the Send remittance advice and Send now buttons are selected.
3. Click Save to record the payment, and the remittance advice page should open automatically.
4. Check the email address is correct and click Add another email to send to more than one recipient.
5. Personalise the outgoing message or use your custom remittance advice form (AccountRight customers only).
6. Click Send remittance advice to email the advice to us.

• Your company name and address
• Our company name: Mitre 10 (New Zealand) Ltd
• The invoice number(s) your payment relates to
• Amount paid and payment date
• Payment method
• Your contact details

If you use Trade Hub, you won’t be able to log in and access old estimates, invoices and Favourites lists when we switch your account over to our new Trade website.

Our team can assist you to get what you need from Trade Hub if you need help.

If you need help using the new Trade website, visit the Help and FAQs page.

1. Go to the Estimates tab and click into the Estimate you want (you can do this even if it’s expired).
2. Click the Print button and save it as a PDF.

Note:

• Estimates are saved individually (you can’t save or export in bulk).
• Pricing on older estimates may not match current pricing.

1. Go to the Account tab and select the invoices you want. You can export one invoice, a selection of invoices, or all invoices at once.
2. Click the Export button and choose what view you’d like (summary or detail).
3. Click the Download CSV button. This will create a spreadsheet with your invoice data that you can save to your files.

1. Go into the My Prices tab, then the Favourites / Lists tab.
2. Click into the list you want and click the Export List to CSV button.
3. Click Generate File. This will create a spreadsheet containing the list that you can save to your files. You will need to save Favourites lists individually.