Here at Mitre 10 we offer a quick, safe and affordable set of options for delivering your online purchase to home, office or wherever your DIY project is taking place.
Plus if you’re not satisfied with your purchase, simply read the No Hassle Returns page to find out how to return it to us.
* Rural delivery addresses are as defined by New Zealand Post address data.
^ For large orders a surcharge may apply because of size, weight or special handling - this is required to make sure your order reaches you safely. Alternatively the store may contact you to make other delivery arrangements.
We are happy to exchange or refund any unopened and unused, non-customised items returned to us in their original condition and packaging, including all accessories and the invoice or delivery docket, within 28 days. Customised products, which include products cut, made-to-measure, special order or mixed to specific requirements, cannot be refunded or exchanged.
It’s always easiest to return your product to the store you got it from, but you can return it to any Mitre 10 store. If you prefer to courier your product back to us, just check your invoice to see which store dispatched your order and that’s where you send it back to.
We will refund to your original payment method where possible or, if you prefer, we can issue you a Mitre 10 gift card for the sum equal to the cost of the product excluding handling and any delivery or returns costs.
If a problem occurs with a product purchased from Mitre 10 please contact us. We will arrange for it to be repaired or replaced, or provide a refund as specified by the Consumer Guarantees Act.