Here at Mitre 10 we offer a quick, safe and affordable set of options for delivering your online purchase to your home, office or wherever your DIY project is taking place.
Delivery costs for bulky products or orders are determined by the distance between your delivery address and the closest Mitre 10 or Mitre 10 MEGA store.
|Your delivery address||Order type||Delivery charge|
|Under 30km from the closest participating store*||Medium bulky orders||$49|
|Large bulky orders||$79|
|Extra Large bulky orders||$99|
|Between 30-50km from the closest store*||Medium bulky orders||$89|
|Large bulky orders||$139|
|Extra Large bulky orders||$159|
Surcharges may apply for multiple items, or based on the size, weight or any special handling requirements. This is required to make sure your order reaches you safely. Final shipping costs will be calculated and displayed at checkout. Alternatively the store may contact you to make other delivery arrangements.
If multiple items are ordered and are available within different timeframes, we may deliver the items separately. If this is the case you will not incur any extra delivery cost.
In the case where the address you have provided is outside of our delivery zone for bulky orders (more than 50kms from a store) we can still get your order to you, but there may be an additional charge. You will be notified that you are outside of our delivery zone during the checkout process. You can still place your order online and the fulfilment store where your order is placed will be in touch with you directly to confirm delivery costs.
We are happy to exchange or refund any unopened and unused, non-customised items returned to us in their original condition and packaging, including all accessories and the invoice or delivery docket, within 28 days. Customised products, which include products cut, made-to-measure, special order or mixed to specific requirements, cannot be refunded or exchanged.
It’s always easiest to return your product to the store you got it from, but you can return it to any Mitre 10 store. If you prefer to courier your product back to us, just check your invoice to see which store dispatched your order and that’s where you send it back to.
We will refund to your original payment method where possible or, if you prefer, we can issue you a Mitre 10 gift card for the sum equal to the cost of the product excluding handling and any delivery or returns costs.
If a problem occurs with a product purchased from Mitre 10 please contact us. We will arrange for it to be repaired or replaced, or provide a refund as specified by the Consumer Guarantees Act.