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Mitre 10 Club terms and conditions


The Mitre 10 Club terms and conditions will be updated with effect from 1 November. To view our updated terms and conditions, please click here.


These terms and conditions, together with the Mitre 10 Privacy Policy, (together the “Terms”), that relate to your membership of the Mitre 10 Home Improvement Club and/or the Mitre 10 Garden Club.

Becoming a Member of the Mitre 10 Home Improvement Club and/or Mitre 10 Garden Club

You can become a ‘temporary’ Mitre 10 Home Improvement Club and/or Mitre 10 Garden Club member when you sign up online at www.mitre10.co.nz. You must register your details with us, including your name and email address, and you must select the relevant Club or Clubs you wish to join (you are able to join both, the choice is yours).

To then become a ‘full’ member of Mitre 10 Home Improvement Club and/or Mitre 10 Garden Club you will need to activate your membership via the activation email that will be sent to your nominated email address immediately upon signing up at www.mitre10.co.nz.

If you have not activated your ‘temporary’ membership to a ‘full’ membership within 31 days, then ALL membership benefits will cease.

An email address may only be used once when signing up at www.mitre10.co.nz. Each individual email address signed up can be used to join either Club (at any time); this prevents duplicate records being created.

By becoming a member you agree to be bound by these terms. If you do not agree to these terms you cannot become a member of either Club.

Mitre 10 reserves the right to refuse any application for membership for any reason. We may remove a member at any time where a member appears to have breached the Terms or behaved in an inappropriate, misleading or abusive manner.

How to become eligible for Mitre 10 Home Improvement Club and/or Mitre 10 Garden Club special pricing offers

To be eligible to receive Mitre 10 Home Improvement Club prices you must have signed up to the Mitre 10 Home Improvement Club. To be eligible to receive Mitre 10 Garden Club prices you must have signed up to the Mitre 10 Garden Club. You can join both Clubs.

Once you have joined a Club AND you have registered a valid Fly Buys number (from either a Fly Buys or Airpoints card) you will be entitled to the respective club prices on selected products. Special pricing offers will be valid for an advertised period (the ‘promotion’) or while stocks last. To receive your special pricing offers you must present your registered Fly Buys or Airpoints card at the time of purchase.

You can receive special pricing offers as a ‘temporary’ Club member. If you have not activated your ‘temporary’ membership to a ‘full’ membership within 31 days, then ALL membership benefits (including special pricing) will cease.

How to become eligible for Mitre 10 Home Improvement Club and/or Mitre 10 Garden Club Swipe & Win prize draw

Once you have:

  1. Joined a Club AND
  2. Registered a valid Fly Buys number (from either a Fly Buys or Airpoints card) AND
  3. Become a 'full' member;

you will be eligible to participate in the Swipe & Win prize draw.

Entry to the prize draw is automatic when an eligible member purchases any product from a Mitre 10 or Mitre 10 MEGA store AND swipes their registered Fly Buys or Airpoints card in the same transaction in the relevant month of the prize draw. The opening and closing dates of each prize draw will be 00.01am on 1st of the month to 11.59pm on the last day of the month (“Draw Period”). Entry excludes Mitre 10 employees.

One entry per customer per month only.

Winners will be drawn from all eligible entries by 15th of the following month. If Mitre 10 is unable to contact the winner within 20 working days from the prize draw, then a new winner will be drawn. The new winner is subject to these Terms and Conditions.

Mitre 10 (New Zealand) Limited is the Promoter and reserves the right to amend or vary these terms and conditions at any time and from time to time.

How to cancel your Membership of the Mitre 10 Home Improvement Club and/or Mitre 10 Garden Club

You may cancel your membership at any time by logging in at mitre10.co.nz/login and opting out of the respective Mitre 10 Club. On cancellation of your membership you will cease to be entitled to any Club benefits.

Keeping your membership details up to date

You must keep us informed of any changes to your personal or membership details. You can update your membership details at any time by logging in at mitre10.co.nz/login. Mitre 10 will not be responsible for any loss of benefits resulting from details being out of date or inaccurate.

Cancellation of the Mitre 10 Home Improvement Club and/or Mitre 10 Garden Club

We reserve the right to terminate the Mitre 10 Home Improvement Club and/or Mitre 10 Garden Club or vary these terms, including varying or terminating the special pricing offers at any time. If we terminate the Mitre 10 Home Improvement Club and/or Mitre 10 Garden Club or change these terms we shall take all reasonable and appropriate steps to make you aware of such termination or changes. If we change these terms and you do not agree to the terms as amended, you are free to cancel your Mitre 10 Home Improvement Club and/or Mitre 10 Garden Club membership in the manner referred to above.

New Zealand Law

These terms are covered by New Zealand Law.