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Your recent Mitre 10 order may not have earned Airpoints DollarsTM

Oops! Our team have identified a technical issue that means some orders made on from Wednesday 1 to Monday 27 September may not have earned Airpoints DollarsTM.

As you shopped with us online during this time, your order may be impacted.  So that we can fix this for you, we are asking customers to provide their Airpoints Membership Number and the corresponding Mitre 10 order number using the form below.

We’re really sorry for the inconvenience, and we’ll get it sorted as quickly as we can.

Thanks for your understanding.

The Mitre 10 Team


I made an order between Tuesday 31 August & Monday 27 September but I didn’t get an email?

If your Airpoints Membership Number was loaded into your online profile prior to Tuesday 31 August 2021 then the right Airpoints will have been processed.  You don’t need to do anything.

Why can't Mitre 10 put the Airpoints into my account for me?

We don’t save your Airpoints Membership Number against your transactions unless you had saved it to your Mitre 10 Club Account details prior to 31 August 2021.

I made multiple orders do I fill in a form for each one?

Yes, the form must be completed for each individual purchase that you made between Tuesday 31 August & Monday 27 September 2021.

Where do I find my order number?

Your order number can be found in your order confirmation email.

Where do I find my Airpoints Membership Number?

Your Airpoints Membership Number can be found on your Airpoints card and in your Air NZ app.