Mitre 10 NZ Terms and Conditions
Mitre 10 New Zealand Ltd owns and operates this site, and is located at 46 View Road, North Shore City, telephone (09) 443 9900.
Acceptance of Terms
When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.
Contract, Payment and Delivery all within New Zealand
Orders will only be accepted by Mitre 10 NZ Ltd in Auckland, New Zealand and payment is to be made in NZ currency. Any contract arising from this site is governed by the laws of New Zealand. Mitre 10 will deliver goods only within New Zealand.
Product may be added to or removed from the site from time to time. From time to time products described on the site may not be available. While Mitre 10 does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.
Some pages on this site use "cookies" which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customisation the next time you visit us. You should note that cookies cannot read data on your hard drive. Your Web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you do not accept cookies, some pages may not function fully and you may not be able to access certain information on the site.
Orders, Price and Payment
Products may be ordered by following the instructions on the catalogue pages of this site.
All prices quoted include Goods and Services Tax. Prices may increase or decrease from time to time.
No order will be accepted for delivery outside New Zealand.
Delivery charges within mainland North Island and South Island New Zealand will be calculated for each order and shown as a separate item before you chose to enter your payment details and send the order to be processed. Delivery will be by courier chosen by Mitre 10.
For delivery to an offshore island of New Zealand please enter the details of the pick up point or shipping agent on the mainland at which it would be convenient for you to have the order delivered. Mitre 10's responsibility for product shall cease on delivery of the order to the shipping agent, properly addressed.
You must pay by credit card. Your credit card details are delivered immediately to a secure ecommerce server and our bank immediately debits your card for the cost of the items ordered and of delivery. If Mitre 10 is unable to deliver any items, your card will be credited with the full cost and delivery charge for that item debited when the order was placed.
Title and Risk
Your order is not binding until accepted by Mitre 10 NZ Ltd.
Goods are at our risk until delivered to you, or in the case of an offshore island address, until delivered to your shipping agent.
We may deliver each item ordered separately if we choose for supply or other reasons. If this is the case you will not incur any extra delivery cost.
Cancellation and Product Return
You may cancel this order without charge at any time up to the despatch of goods to your address. Any charge to your credit card will be credited.
You may cancel this order if the goods have already been despatched, but not received at your address and Mitre 10 will credit your credit card for a sum equal to the cost of the product excluding handling and delivery costs.
*You may return goods because you have changed your mind and do not wish to purchase the goods: You must return the goods to your local Mitre 10 store in their original condition and packaging and they must be received by us within 30 days of delivery. Mitre 10 may at its option either credit your credit or debit card, or provide you with a Mitre 10 gift voucher, for a sum equal to the cost of the product excluding handling and delivery costs.
* You may return the goods if they are faulty or damaged, or where the goods delivered are not those you ordered: You must return the goods to your local Mitre 10 store in their original condition and packaging and they must be received by us within 30 days of delivery. You may chose to have the goods replaced without further charge, or your credit card will be credited with the cost of the goods including the cost of handling and delivery.
All goods returned must be in original condition and packaging and include all accessories and the invoice or delivery docket. All goods except faulty goods must be unopened.
Mitre 10 gives no express guarantees unless they are in writing. Unless the goods are acquired for business purposes, Mitre 10 will repair or replace any goods which fail to comply with any guarantee contained in the Consumer Guarantees Act 1993. Nothing on this site is to be construed as a recommendation to use any particular product.
Limitation of Liability
Mitre 10 is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use, or the inability to use, the material on this site. This includes but is not limited to the loss of data or loss of profit, even if Mitre 10 was advised of the possibility of such damages.
Routine Security Checks
Mitre 10 reserves the right to contact the purchaser of an order to confirm the validity of delivery details supplied and we will perform security checks on any orders that raise a security alert based on purchase type or level. Mitre 10 reserves the right to cancel and refund any order that appears to be fraudulent.